Privacy Policy

Southern Custom Shutters (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our business operations, website, communications, and services.

1. Information We Collect

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Physical address
• Project details related to window treatments/screens/shutters
• Communication history
• Payment or billing information (processed securely through third parties)

Information may be collected when you:

• Request an estimate
• Schedule a consultation or installation
• Contact us by phone, text, email, or website form
• Enter into a service agreement
• Communicate with us for customer support

2. How We Use Your Information

We use collected information to:

• Provide estimates, products, and services
• Schedule appointments and installations
• Communicate about projects, orders, warranties, and service updates
• Send invoices, receipts, and confirmations
• Improve our services and customer experience
• Maintain internal records

3. Phone Calls, Text Messages & Email Communications

By providing your phone number and/or email address, you consent to being contacted by Southern Custom Shutters via:

• Phone calls
• Text messages (SMS/MMS)
• Emails

Communications may include:

• Appointment confirmations
• Project updates
• Scheduling changes
• Follow-ups
• Service reminders
• Billing or warranty-related messages

We may use saved phone numbers and email addresses for ongoing communication related to your project or services. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.

4. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only with:

• Manufacturers or suppliers as required to fulfill orders
• Service providers necessary to operate our business (payment processors, software platforms)
• Legal authorities if required by law

All third parties are expected to protect your information appropriately.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, misuse, or disclosure. While no system is 100% secure, we work to safeguard your information using industry-standard practices.

6. Data Retention

We retain personal information only as long as necessary to:

• Complete services
• Maintain records
• Comply with legal, accounting, or warranty obligations

7. Your Choices & Rights

You may:

• Request access to your personal information
• Request corrections to inaccurate information
• Opt out of marketing communications
• Request removal from non-essential communications

To make a request, please contact us directly.

8. Third-Party Websites

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

Southern Custom Shutters may update this Privacy Policy at any time. Updates will be effective immediately upon posting or distribution.

10. Acceptance

By using our services, website, or communicating with us, you acknowledge that you have read, understand, and agree to this Privacy Policy.